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Better yet, see us in person!
We love our customers, so feel free to visit during normal business hours.
Hours
Open today | 11:00 am – 05:00 pm |
About Us
Who are we?
How to contact us?
Why choose us?
Magic V Shop is just a small town store established in 2017. Since then, the company have been growing everyday.
We offer the best quality products and services in the market.
We strive to be one of the top and best vape shop out there.
Why choose us?
How to contact us?
Why choose us?
Quality Control
We ensure you that our main focus will be in quality of the products.
We will make sure that customers get the best quality from us and we serve customers as V.I.P.
Friendly Customer Service
We won't serve customers with attitude of “because-this-is-my-job”.
We'll make sure customers will feel comfortable throughout their shopping.
If they require our assistance during their shopping, we'll provide them the best support they can find online.
How to contact us?
How to contact us?
How to contact us?
If you have any doubts / suggestions / comments about us, our products or our site, do not hestitate to contact us! We can be contacted through sales@magicvshop.co or call us at +60178195553. We'll get back to you within 24 hours.
Privacy Policy
Magic V Shop Online Store is for online users. MVS members, please purchase at store for members price.
Collected Information
We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.
Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.
Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.
Changes to our Privacy Policy
Magic V Shop have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers. Do keep track on the Privacy Policy page on our website.
Security
our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
Return and Refund Policy
At Magic V Shop, our goal is to ensure your satisfaction.
However, due to the nature of electronic cigarettes and electronic cigarette accessories, problems can arise.
If you need help in diagnosing a problem or possibly troubleshooting a product, feel free to give us a call.
If you receive an item which is Dead On Arrival (DOA) or has manufacturing defects, you must email us at support@magicvshop.co within 30 days of its purchase from us.
If an item received is found DOA or has manufacturing defects past this 30 day period, you must contact the manufacturer for assistance.
Due to the nature of the following products, they will not be accepted for returns unless in the instance that they are brand new out of the box defective:
Tanks
Coils
Batteries
Charging Port
NO RETURNS/EXCHANGES OUTSIDE THE ABOVE CIRCUMSTANCES.
CONDITION OF MERCHANDISE BEING RETURNED:
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Magic V Shop will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 5 workings days after the confirmation.
Please return your purchase to the following address:
Magic V Shop
1 ST FLOOR SUBLOT 33, LOT 14166, METROCITY
Please contact us at support@magicvshop.co or +60178195553 if you have any questions or doubts.
WRONG ITEM RECEIVED:
If you receive something that's incorrect, please contact us within 24 hours of receiving the shipment, we will remedy the situation and cover postage costs for replacements. Understand, if we make a mistake on a shipment that we will pay for shipping back to our facility. We will send you a pre paid postage to your email to return your product that was shipped incorrectly. Once we receive the wrong item shipped we will ship the correct product to you. We can not send your product until we receive the wrong product. UNDER NO CIRCUMSTANCES WILL WE SHIP ANY PRODUCT OUT BEFORE WE RECEIVE THE WRONG PRODUCT SHIPPED. Unfortunately, we have been taken advantage of our leniency in returning products and it messes it up for all the great customers that we have at Magic V Shop!
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